Privacy Policy

Data controller: [FULL LEGAL BUSINESS NAME] trading as Fantastiklean

Website: www.fantastiklean.com

Email: [privacy@fantastiklean.com]

Phone: +44 7810 734763

Address: [REGISTERED OR BUSINESS ADDRESS]

For the purposes of UK data protection law, Fantastiklean is the data controller of the personal data described in this policy.

We may collect, use, store, and transfer the following types of personal data:

• Identity data – such as your name.
• Contact data – such as your email address, phone number, property address, and postcode.
• Enquiry and booking data – such as the service you are interested in, details about your property, preferred appointment times, quote requests, and any information you include in forms or messages.
• Service data – such as appointment history, service notes, before/after photos where relevant, and customer support records.
• Marketing data – such as your preferences for receiving marketing from us and your communication preferences.
• Technical and usage data – such as IP address, browser type, device information, pages visited, session data, and website usage information collected through cookies or similar technologies.
• Payment and transaction data – where relevant, such as invoice details, payment status, and transaction references. Payment card processing may be handled by third-party payment providers.

We do not intentionally collect special category personal data through our website unless you choose to provide it to us.

We collect personal data:

• directly from you when you fill in a contact form, request a quote, book a service, call us, email us, or send us messages;
• when you interact with our website;
• from cookies and similar technologies, where used;
• from third parties connected with delivering our services, such as booking, CRM, payment, analytics, or marketing platforms.

We may use your personal data to:

• respond to enquiries and provide quotes;
• arrange, confirm, and carry out cleaning services;
• communicate with you about bookings, changes, and customer support;
• process payments, invoices, and records;
• improve our services, website performance, and customer experience;
• maintain website security and prevent misuse;
• send marketing communications where permitted by law;
• establish, exercise, or defend legal claims;
• comply with legal, accounting, tax, or regulatory obligations.

• Contract – where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you, such as arranging and delivering a cleaning service.
• Legal obligation – where we need to keep certain records or disclose information to comply with law, tax, accounting, or regulatory requirements.
• Legitimate interests – where it is necessary for our legitimate interests, such as running and improving our business, managing customer service, maintaining website security, and handling complaints, provided your rights and interests do not override those interests.
• Consent – where required, such as for certain marketing communications or non-essential cookies and similar technologies. You can withdraw consent at any time.

We may send you marketing communications about our services, offers, or updates where we are allowed to do so by law.

For marketing emails or texts to individuals, we will usually rely on your consent, unless a limited legal exception applies. You can opt out at any time by using the unsubscribe link, replying STOP where applicable, or contacting us directly.

We will not sell your personal data to third parties for their own marketing.

Our website may use cookies and similar technologies to:

• make the site function properly;
• remember your preferences;
• understand how visitors use the site;
• improve performance and marketing effectiveness.

Some cookies are strictly necessary for the website to function. Others, including analytics, advertising, and tracking technologies, are non-essential and should only be used with the appropriate consent where required by law.

You can manage your preferences through our cookie banner or your browser settings, although disabling some cookies may affect site functionality.

We may share personal data with trusted third parties where reasonably necessary, including:

• website hosting and maintenance providers;
• CRM, booking, form, and customer communication providers;
• payment processors;
• analytics and marketing platform providers;
• professional advisers such as accountants, insurers, and legal advisers;
• regulators, law enforcement, or other authorities where required by law;
• subcontractors or operational partners where needed to deliver the service.

We require third parties processing personal data on our behalf to respect its security and to process it in accordance with the law.

Some of our service providers may process personal data outside the UK. Where that happens, we take steps intended to ensure personal data remains protected, such as using providers in countries recognised as adequate or using appropriate contractual safeguards where required.

We keep personal data only for as long as reasonably necessary for the purposes we collected it for, including to satisfy legal, accounting, tax, insurance, or reporting requirements.

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no website or transmission method is completely secure, and we cannot guarantee absolute security.

Depending on the circumstances, you may have the right to:

• request access to your personal data;
• request correction of inaccurate or incomplete data;
• request erasure of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request transfer of certain data to you or another provider;
• withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us using the details in this policy.

If you have concerns about how we handle your personal data, please contact us first and we will try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

Our website may contain links to third-party websites, plug-ins, or embedded content. If you follow those links or use those services, those third parties may collect information from you. We are not responsible for the privacy practices of third-party sites, and you should read their privacy notices.

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated “Last updated” date.

[FULL LEGAL BUSINESS NAME trading as Fantastiklean]

Email: [privacy@fantastiklean.com]

Phone: +44 7810 734763

Address: [REGISTERED OR BUSINESS ADDRESS]